• To access Network Statistics, start by going to Timus Manager and selecting the "Sites" page.
• From here, select the site with the network you want to view and click on the ellipsis icon located on the right side of the site row.
• Click on "View" to enter the site page, where you can find the statistics for the networks associated with that site.
• The Network Statistics section provides graphical representations of the connection status (Health) or the download/upload statistics (Throughput) for either all networks or a specific one.
• You can filter the status and statistics with the time filter as default: 7, 15, 30 days or, you can customize the date.

The Network Statistics for the Primary WAN of the site you are currently viewing in your Timus Manager are as follows:

Latency:

• They indicate the time it takes for a data packet to travel from one point to another on the network.

Jitter:

• Inconsistent arrival of packets between two endpoints, causing delays.

Loss (Packet Loss):

• Packet loss refers to when a packet fails to reach its destination, arrives in a different order than intended, or arrives after a significant delay.

Upload:

• The upload rate refers to the speed at which the customer's data is transferred to the Gateway, typically measured in bits per second.

Download:

• The download speed is the rate at which the representative receives data from the Gateway, typically measured in bits per second.

(Connection) Health:

• The performance of the session indicates the status of the established connection and is derived from the average recorded latency.
• If the Latency is less than 50 ms, the connection is defined as "PERFECT."
• Similarly, if the Latency is recorded as:
  • Between 50 and 150 ms, the connection is called "GOOD."
  • Between 150 and 300 ms, it is considered "AVERAGE."
  • If it exceeds 300 ms, the connection is labeled "BAD."