Endpoint Protection Interference with Timus Connect (e.g., Todyl SGN Connect)

Certain Endpoint Protection (EPP) and network security solutions can interfere with Timus Connect by modifying the system’s routing table. This interference disrupts VPN functionality, particularly for users relying on IPsec tunnels, split tunneling, and other VPN-related configurations. Additionally, kindly review the routing table to confirm there are no unusual entries that could be contributing to the issue.

Symptoms:

• Users are unable to access resources through Timus Connect.
• Network traffic is improperly routed due to altered routing tables.
• The connection appears active but fails to transmit data correctly.

Example: Todyl (SGN Connect) Interference on Windows

When Todyl (SGN Connect) is installed and actively running, it overrides routing tables to establish its own connection priorities. This can conflict with the routes set by Timus Connect.

Example of Routing Table Showing Interference (Windows):

Network Destination        Netmask          Gateway                Interface            Metric
0.0.0.0                    0.0.0.0          192.0.x.x (Todyl)      192.168.1.x           x

Cause:

EPP and network security software, such as Todyl (SGN Connect) and similar tools, manipulate routing tables to enforce security policies. These modifications may unintentionally disrupt Timus Connect’s intended network routes.

Workaround / Solution:

1. Disable or Uninstall Todyl (SGN Connect):

   • If the issue persists, temporarily disable the interfering software while using Timus Connect or uninstall it entirely:
   • Windows: Go to Control Panel > Programs and Features > Uninstall a program and remove the conflicting application.
   • MacOS: Use the application manager or terminal commands to remove it.

    

   Restart Timus Connect Application:

   • Restart the Timus Connect application to ensure it can properly update its routes.
   • Alternatively, you can restart the service from the system icon by right-clicking the Timus app and selecting the restart option (Windows & MacOS).

   

2. Routing Table:
   • Adjust routing tables to restore Timus Connect’s intended routes. To do this:
     • Windows: Run ipconfig /all to check active adapters, then use route print to view routing tables.
     • MacOS: Use netstat -nr to check routing tables.
     • Identify your SGN Connect gateway and compare it to the intended Timus Connect route.

Example of Correct Routing Table for Wireguard (Windows):

Network Destination        Netmask              Gateway             Interface        Metric
0.0.0.0                    128.0.0.0          192.168.249.x         192.168.249.3       x
128.0.0.0                  128.0.0.0          192.168.249.x         192.168.249.3       x

Recommendation:

If you encounter this issue, consider reviewing your routing table configurations using your terminal. First, check the active adapters by running ipconfig /all (Windows) or ifconfig (MacOS). Then, inspect the routing table using:

• Windows: route print
• MacOS: netstat -nr

Check for any entries inserted by security software. If another VPN or EPP is overriding the routing table, Timus Connect may not function as expected. Ensuring that only one VPN solution is managing network routes is crucial for maintaining proper connectivity.