Timus Connect for iOS: Download, Install, and Configure

The Timus Connect App for iOS ensures secure, encrypted access to your organization's network via the Timus Platform. This guide walks you through downloading, installing, and configuring the app for iOS devices.

Getting Started with Timus Connect

1. Download and Install:
   • Download the Timus Connect App from Timus Downloads.
     • Administrators can download the app from Timus Manager → Settings → Downloads.
   • Ensure your system runs on iOS 14 or higher.

2. First Launch:

   1. Launch the app and agree to the End User License Agreement (EULA).
   2. Enter your email address linked to your Timus account.
   3. Select a network (if only one is available, it will be auto-selected).
   4. Enter your password and click Sign In.

   📌 If your account is integrated with a directory service like Microsoft Entra ID, Okta, or Google Workspace, you will be redirected to the service's login page.

   📌 Organizations with multi-factor authentication (MFA) may require additional verification steps.

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   Establishing a Connection

The Connection menu is your gateway to secure networking. Follow these steps:

1. Choose a Gateway:

   1. Select a gateway from the dropdown list, or use the Select Fastest option to connect to the optimal gateway based on traffic latency.

   The gateway with the lowest round-trip time ensures the fastest connection.

2. Connect:
   1. Click Connect and wait for the status to update. You'll see the following details:
      1. Connected Network
      2. Connected Gateway
      3. Private IP and Public IP
3. Disconnect:
   1. To end the connection, click Disconnect.

⚠️ You may be prompted with a permission request for the Timus Connect App. Tap Allow to proceed. Denying permission will prevent the app from connecting to gateways.

Customizing Settings

Navigate to the Settings menu to tailor your VPN experience:

• Protocol Selection: Choose between WireGuard or OpenVPN based on administrator configuration.
• Manage Account: Update your password, or install security certificates.

Troubleshooting and Support

The Support menu provides essential tools for troubleshooting and additional configurations:

1. Send Feedback:
   • Share your experience or report any issues encountered while using the app.
2. Manage Account:
   • Update your password, or install security certificates.
3. Access Logs:
   • Generate and save log files to troubleshoot potential issues. These logs can be shared with the support team for further analysis.
4. About:
   • View details such as app version, OS type, and architecture.