How to Add Timus IP Address to Your Database Access List

⚠️ Disclaimer:
While this guide provides steps for enabling access from Timus, all responsibility for securing your database lies with the MSP or system administrator.
Timus is not liable for any misconfiguration or vulnerabilities that arise from improper database settings.

Overview

This guide helps you configure your database to accept connections from devices using the Timus connect. It includes how to find the Timus IP and properly allow it in your database setup.

Common Symptoms When Timus IP is Not Allowed

Connection refused
Timeouts or no response
"No pg_hba.conf entry" (PostgreSQL)
"Access denied for user" (MySQL)

Step-by-Step Configuration

1. Find Your Timus Gateway IP

Login to Timus Manager
Go to Network → Gateways
Copy the public IP address of the active gateway

2. PostgreSQL Setup

Edit pg_hba.conf and add:

# TYPE  DATABASE        USER            ADDRESS               METHOD
host    all             all             <Timus_IP>/32         md5

Then restart PostgreSQL:

sudo systemctl restart postgresql

4. Open Firewall for Timus IP

Ensure the port (3306 for MySQL, 5432 for PostgreSQL) is open to the Timus IP
On cloud environments, adjust Security Groups or Network ACLs

5. Confirm Access

Test connection using DBBeaver, pgAdmin, or another SQL client
Verify success logs on the DB server