User Management

Users

The User Management screen provides complete visibility and control over all users in your organization. Whether you're onboarding new employees, enforcing security policies, or monitoring user activity, this screen helps you do it all—clearly, efficiently, and at scale.

📍 To access this screen, go to Users & Teams → Users

The user list shows essential details for every user in your system:

Column	Description
Username	Full name of the user
Email	User’s email address
Team	Team membership; shows Unassigned if not assigned
Tags	Assigned static or dynamic tags
Remote Sites	Sites the user can access remotely
Identity Provider	Shows whether the user logs in via internal database or an external IdP
2FA Setup	Indicates whether two-factor authentication is configured
Status	Current status of the user
Created Date	Date when the user account was created

Create a New User

Click Create New to open the user creation form. You’ll be asked to enter:

First Name (required)
Last Name (required)
Email Address (required)
Status (Enabled or Disabled)
Team (optional)
Tags (optional; supports static and dynamic)
Allowed Sites – define which remote sites the user can access.
- Selecting All grants universal remote access.
- If none are selected, the user cannot connect remotely.

Click Save to create the user.

User Details

To view a user’s activity and telemetry-based insights, click the ••• next to their entry and select Details.

Events

Sign-ins, disconnections, and connection attempts
Timestamp, device, network, and event type

Behavior Analysis

Detected behaviors based on Sign-In Policy
Helpful for spotting risk patterns or anomalies

Traffic

Upload/download volume over time
Adjustable via date picker

Productivity (if enabled)

If the user’s Agent Profile has Productivity Tracker enabled:

A time-based productivity graph
Breakdown of time as Productive, Unproductive, or Neutral
Table of app usage with durations and ratios

Want to see these insights?

Agent Profiles

User Actions

From the ••• next to any user:

View / Edit – Update user details

Enable / Disable – Toggle account status

Ban / Unban – Temporarily block login access

Reset Password – Sends a reset email
Drop Connection – Immediately disconnect the user. Does not prevent re-login unless the user is banned
Reset 2FA – Clears two-factor setup
Delete – Permanently deletes the account. Appears in reports as Deleted User (ID: {id})

Bulk Actions

You can select multiple users to apply actions in bulk:

Edit Settings – Update team, tags, or site access

Ban / Unban

Reset Password

Reset 2FA
Drop Connection

Delete Users

📥 Import Users

Click Import to upload users via CSV (max 5MB).

Required Fields	Notes
First Name	Max 120 characters
Last Name	Max 120 characters
Email	Must be in valid format
Team	Optional – will auto-create if not found
Remote Sites	Optional – must match existing sites

You can upload up to 500 users in a single CSV.

Separate multiple sites using commas: HQ, Branch A, Branch B