Configure Custom SMTP

The Email Server screen lets you configure how Timus sends system-generated emails such as password reset links, alerts, and scheduled reports. By default, emails are sent using Timus's built-in mail service. If you prefer using your organization's own email infrastructure, you can enable a custom SMTP server.

📍 To access this screen, go to Settings → Configurations → Email Server

At the top of the screen, you'll see a checkbox labeled Use Custom SMTP Server.

  • When this is unchecked, Timus continues to send emails using its own service. You don’t need to enter any additional information.
  • When you check this option, a set of fields appears for configuring your own SMTP server.

Once enabled, you’ll need to complete the following:

FieldDescription
Sender AccountThe email address that system messages will appear to come from
PasswordThe password for the sender email account. Used to authenticate with your mail server
SMTP Server AddressYour organization’s SMTP host (e.g., smtp.yourdomain.com)
PortThe port your SMTP server listens on. Common ports: 465 (SSL), 587 (TLS), or 25 (None)
Connection TypeSelect the type of connection: SSL/TLS or None
StartTLSIf you select None for the connection type, the StartTLS checkbox appears. Enable this if your server supports it

When you save your settings, Timus will send a test email. If you don’t receive it or the sender address doesn't match, the setup may be incorrect.

Updated

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.