Authentication provider returned an unknown response for your account

When signing in to the Timus Connect application, if you encounter the error “Authentication provider returned an unknown response for your account,” you can identify the root cause by following the steps below:

  1. Navigate to Timus Manager → Insights → Events → Users.

  2. Locate the user experiencing the issue and open the relevant event.

  3. In the Authentication section (for example, Microsoft Entra ID), look for a warning icon (exclamation mark).

  4. Hover over the icon to view the API response returned by the Identity Provider (IdP) integration.

By reviewing this API output, you can determine the underlying cause of the authentication failure and proceed with the appropriate resolution.

Secret Key Expiration – Resolution Steps

  • Issue: This error occurs when the Client Secret in Microsoft Entra ID (Azure) has expired.

  • Resolution: Generate a new Client Secret in Entra ID and update it in the Timus Manager.

 

Steps on Entra ID

  1. Go to https://portal.azure.com
  2. Navigate to Microsoft Entra ID
  3. Open App registrations
  4. Select All applications
  5. Choose the relevant application (tenant)
  6. Go to Certificates & secrets
  7. Under Client secrets, click New client secret
  8. Enter a description
  9. Set Expires to 730 days (24 months)
  10. Click Add
  11. Copy the Value (not the Secret ID)

 

Steps on Timus Manager

  1. Go to Timus Manager
  2. Navigate to Settings → Integration
  3. Open Manage Microsoft Entra ID
  4. Replace the existing Client Secret with the new value
  5. Click Save

After completing these steps, the integration should work correctly.

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