Enabling Support Access for Timus Support Team in the Timus Manager

As part of recent improvements to the Partner and Manager portal, access to your tenant via SSO (Single Sign-On) has been restricted. By default, Support teams no longer have access to any tenant. If you would like to grant the Timus Support team access to your tenant, follow the steps below.

Steps to Enable Support Access:

• Log in to the Timus Manager.
• Navigate to the Organization tab.
• Locate the Support Access option.
• Click Create New.

On the opening page, configure the following:

• Set the Expires At field to your desired expiration date. 

• Click Save to apply the changes.

  

Note:

• Enabling this setting grants the Timus Support team permission to access your tenant.
• If you do not enable this setting, the Timus Support team will not be able to assist with tenant related issues.
• Regularly review and update the expiration date to ensure continued access as needed.

For further assistance, please contact the Timus Support team.