Using the dashboards

Introduction to manager and partner portal dashboards, covering essential features.

  • Enabling Support Access for Timus Support Team in the Timus Manager

    As part of recent improvements to the Partner and Manager portal, access to your tenant via SSO (Single Sign-On) has been restricted. By default, Support teams no longer have access to any tenant. If you would like to grant the Timus Support team access to your tenant, follow the steps below.

    Steps to Enable Support Access:

    • Log in to the Timus Manager.
    • Navigate to the Organization tab.
    • Locate the Support Access option.
    • Click Create New.
    Support_Access.png

     

    On the opening page, configure the following:

    • Set the Expires At field to your desired expiration date. 
    Expires_Access.png

     

    • Click Save to apply the changes.
      Support_Date.png

     

    Note:

    • Enabling this setting grants the Timus Support team permission to access your tenant.
    • If you do not enable this setting, the Timus Support team will not be able to assist with tenant related issues.
    • Regularly review and update the expiration date to ensure continued access as needed.

    For further assistance, please contact the Timus Support team.

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  • Timus Dashboard

    This article explains an overview of the primary dashboard within the Timus Manager. Including key indicators, actionable items & insights

    The Timus Dashboard is part of Timus Manager. It allows the administrator a comprehensive view of the network, including active users, devices, sites, and events occurring on the client network.

    Dashboard components include:

    • Users Online: displays the number of users currently connected to the network, providing the administrator with real-time information.
    • Devices Online: informs the administrator about the number of devices connected to the network at any given time.
    • Sites Online: displays the number of gateways online.
    • Traffic: provides the administrator with live and historical data on network traffic, including average upload and download information over the past 4/12/24 hours.

     

    By clicking one of these areas, such as Users Online, you will be redirected to the Users screen. On this screen, the status of the online users within your network is displayed as Active.

     

     

    Similarly, for Devices Online or Sites Online, you can view the devices and sites listed as Online in the Status section on the respective Devices or Sites screens that will open after clicking.

     

    Most Active Devices: displays the devices that frequently login and out of the network. A maximum of 30 devices can be displayed in the widget.

    Most Active Users: displays in order of the users who frequently login and out of the network. A maximum of 30 users can be displayed in the widget.

    Events: displays the login and out of users on the network. A maximum of 30 events can be displayed in the widget.

    Customizing Widget Display
    The Most Active Devices, Most Active Users, and Events widgets allow for further customization to tailor data visibility. Clicking on the three dots in the top-right corner of any of these widgets opens a Configure option. Selecting Configure brings up a modal, where you can specify the number of data to display within the respective widget, providing flexibility to suit your monitoring preferences.

    Alerts: shows the total number of events in the upper right corner of the Dashboard as shown in the image below.

    These alerts are generated in response to the user/admin sign-in policies under the  Zero Trust Security section.

    When you click on the icon, you will be directed to the Alerts page, where you can get more detailed information about the alert.

    Profile: Located in the upper right corner of the Dashboard allows you to edit your Account information, Change Password, and change the Session Expiration Time.

    Additionally, you can access the Setup Guide or Log out of the interface here.

     

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  • Partner Portal

    The partner portal dashboard will provide visibility into customers' relevant information & all data pertaining to your partnership with Timus Networks.

    MSPs will leverage the Timus Networks partner portal as their primary dashboard for day to day management of the Timus solution. Within the portal, you will be able to add, remove & manage all clients for both billing and technical management.

    Link to - partner portal​

     

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