The Timus Connect for iOS application allows your users to securely connect to your corporate network by establishing an encrypted tunnel to the Timus platform. It supports posture-aware access, policy enforcement, and seamless connectivity in mobile environments.

Timus Connect is compatible with iOS 14 and later versions.

You can download the installer from Manager → Settings → Agent Deployment → Downloads screen. Alternatively, users can access the same version from Timus My → Downloads screen or directly from the App Store.

Installation & Sign-In Flow

To install Timus Connect on a user’s iOS device:

1. Download the Installer

   Search for Timus Connect on the App Store, or navigate to the Downloads in Timus My and select the latest iOS version.

2. Launch the Application

   After installation, launch Timus Connect. The user must read and accept the End User License Agreement (EULA) before proceeding.

3. Enter Timus Account Email

   The user must enter their Timus account email address to initiate authentication.

4. Authenticate and Select Network
   • If the account is directory-synced (e.g., Microsoft Entra ID, Okta, Google Workspace), the user will redirect to the corresponding identity provider to complete sign-in.
   • Otherwise, the user will be prompted to select a network and enter their password.

Establishing a Connection

Once signed in, the user is directed to the Connect screen.

1. Select a Gateway

   All gateways associated with the user’s authorized sites are listed here. Each gateway includes a real-time round-trip latency metric to assist in selecting the most optimal connection point.

2. Permission Prompt

   On the first connection attempt, iOS will request permission to add a VPN configuration profile.

   • Tap Allow to proceed.
   • If Don’t Allow is selected, the user will not be able to establish a VPN connection.

3. Use the “Select Fastest” Option

   Automatically selects and connects to the gateway with the lowest latency.

4. Connect

   Clicking Connect establishes the secure tunnel between the user’s device and the selected gateway.

Agent Settings

The Settings tab in the Timus Connect application allows to configure how the agent behaves on the user’s device. These configurations are managed through Agent Profiles in the Manager portal and can be optionally exposed for user-level control.

You can define and assign custom Agent Profiles to your users through the Manager portal.

Go to Agent Profile Guide

1. VPN Protocol Selection

   Choose the tunnel protocol used to establish the connection:

   • WireGuard
   • OpenVPN

Support Tools

The Support tab in the Timus Connect application provides essential tools for troubleshooting, diagnostics, and SSL certificate management.

1. Install certificate

   Installs the required Timus SSL Root Certificate to the device. This enables:

   • Trusted communication with internal systems and gateways
   • Full functionality of features such as traffic inspection and secure tunnel setup

2. Give feedback

   Users can submit feedback or suggestions directly to the Timus team. Submissions include device metadata to provide helpful diagnostic context.

3. Collect logs

   Generates a compressed ZIP file containing system and agent logs. The user is prompted to select a location for saving the file. This file can then be sent to you or the Timus support team for investigation.

4. About:

   Displays application version and device metadata useful for technical troubleshooting.

Updated July 15, 2025 01:05